Our Quality

Sherwin-Williams West Indies Limited is committed to protecting the environment and satisfying customers’ needs by supplying quality goods and excellent service and will conduct its business operations in a manner that promotes the attainment of these objectives. Employees at all levels are accountable for assuring high standards for product and environmental performance and compliance. Production of quality products and protection of the environment will be maintained as integral aspects of all business activities.

ISO 9001 Quality Management System was implemented at Sherwin-Williams (W.I.) Ltd in April 2000.This system bring together several benefits which include:

  • Improved efficiency and productivity
  • Motivate Staff
  • Cost Reduction
  • Satisfied Customer
  • Increase competitive edge

This standard is base on eight principles:

Customer Focus

Sherwin-Williams (W.I.) Ltd strive to know and understand our customers’ needs and exceed their expectation.


Sherwin-Williams (W.I.) Ltd has leaders of the highest caliber that motivate and keep all employees align behind the organization goals and objectives.

Involvement of People

Sherwin-Williams (W.I.) Ltd believe in empowering its employees to be innovative and creative in enhancing the organization goals and objectives.

Process approach

Sherwin-Williams (W.I.) Ltd take a process approach to manufacturing of our products to achieved desired results more efficiently and cost effectively.

System approach to management

Sherwin-Williams (W.I.) Ltd take a systematic approach to managing interrelated processes that will contribute to the organization’s effectiveness and efficiency in achieving its objectives.

Continual improvement

We believe in perfection. That is why we continue to improve our performance year after year. Factual approach to decision making Sherwin-Williams (W.I.) Ltd use world class Information Communication Technologies to provide data and information that are accurate and reliable to make informed and effective decisions.

Mutually beneficial supplier relationships

Establishing relationships that balance short-term gains with long-term considerations, which increase ability to create value for both parties.